Refund policy

Refund & Return Policy 

Last updated: October 21, 2026

At HEXORIN, we want you to be completely happy with your purchase. If you are not, we’re here to help.

1. Return window
You may request a return within 30 days of receiving your order. If you are a consumer in the European Union or the United Kingdom, you also have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

2. Return conditions
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with all accessories included. We may reduce your refund if the item has been used beyond what is necessary to inspect it, or if it is damaged or missing parts.

3. How to start a return
Email us at stryve965@gmail.com with your order number and the reason for your return. We will reply within 1-2 business days with approval and the return address and instructions. Please do not send items back without contacting us first, as returns sent without prior approval cannot be processed.

4. Return shipping
Unless the item arrived defective, damaged or incorrect (see section 6), the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.

5. Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 14 days of approval. Your bank or payment provider may need additional time to post the refund. For eligible cancellations we refund the product price and the cost of standard delivery, if you paid for it. We are not required to refund extra costs for express or premium delivery.

6. Damaged, defective or incorrect items
Please inspect your order on arrival. If your item is defective, damaged, or not the one you ordered, contact us within 14 days of delivery at stryve965@gmail.com with your order number and clear photos or a short video of the problem. We will, at your choice, send a replacement or issue a full refund, including shipping costs and with no need to return the item.

7. Late or lost orders
Estimated delivery time is 6-10 DAYS. If your order has not arrived within days of that estimate, or tracking shows it is lost, contact us and we will either resend your order or refund you in full.

8. Order cancellations
You can request to cancel or modify your order before it ships by emailing us as soon as possible. Once the order has shipped, the return process in section 3 applies.

9. Exchanges
The fastest way to exchange an item is to return the original following the steps above and place a new order.

10. Your legal rights
This policy does not affect your statutory rights under applicable consumer protection laws, including the legal guarantee for goods that are defective or not as described.

11. Contact us
Email: stryve965@gmail.com