Privacy policy

Privacy Policy

Last updated: October 21, 2026

1. Who we are
STRYVE runs the online store at HEXORIN.SOTRE and all related services.

For the purposes of applicable data protection laws, including the EU and UK General Data Protection Regulation (GDPR), we are the data controller of your personal information.

Contact:
Email: stryve965@gmail.com

This Privacy Policy explains how we collect, use and share your personal information when you visit our store, make a purchase, or communicate with us. By using the Services you confirm that you have read this policy. If it conflicts with our Terms of Service regarding personal data, this Privacy Policy prevails.

2. Information we collect
Depending on how you interact with us, we may collect:

  • Contact details: name, email, phone number, billing and shipping address.
  • Order and payment information: items purchased, order history, payment method and transaction details. Card details are processed securely by our payment providers. We never see or store your full card number.
  • Account information: email, password and preferences, if you create an account.
  • Communications: messages you send us, such as support requests and photos you share about an issue with your order.
  • Device and usage information: IP address, browser type, device identifiers, pages viewed, items added to cart, and how you navigate the store.

We collect this information directly from you, automatically through cookies and similar technologies, and from our service providers (such as Shopify and payment processors).

3. How and why we use your information

Purpose Legal basis (GDPR)
To process and deliver your orders, handle payments, returns, refunds and customer support Performance of a contract
To prevent fraud and keep the store secure Legitimate interests
To improve our store, products and customer experience Legitimate interests
To send marketing emails or messages and show you personalized ads Your consent (you can withdraw it at any time)
To comply with tax, accounting and other legal obligations Legal obligation

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

4. Marketing
If you subscribe to our emails or agree to marketing, we may send you offers and updates. You can unsubscribe at any time using the link in any email or by writing to us. We will still send you service messages about your orders.

5. Who we share your information with
We do not sell your personal information for money. We share it only with:

  • Shopify, which hosts our store and processes data on our behalf and, for some features, as an independent controller.
  • Payment providers that process your payment securely.
  • Suppliers, fulfillment and shipping partners. To deliver your order, we share your name, shipping address, phone number and email with the suppliers and carriers that prepare and ship it. Some of them are located outside the European Economic Area and the UK.
  • Marketing and analytics providers (see section 6).
  • Authorities and advisers, where required by law or to protect our rights, and in the event of a business sale or restructuring.

All our providers may only use your data to provide their services to us, or as otherwise permitted by law.

6. Cookies and tracking technologies
We use cookies and similar technologies that are:

  • Essential: needed for the store to work (cart, checkout, security).
  • Analytics and marketing: to understand how visitors use our store and to show relevant ads. We use Shopify analytics, Meta Pixel, TikTok Pixel and Google Analytics.

Where required by law, we will only use non-essential cookies with your consent, which you can give or withdraw through our cookie banner. You can also manage cookies in your browser settings. Blocking some cookies may affect how the store works.

7. International transfers
Your information may be processed in countries outside your own, including outside the EEA and UK. When we transfer data from the EEA or UK to a country without an adequacy decision, we rely on safeguards such as the European Commission’s Standard Contractual Clauses or the UK equivalent.

8. How long we keep your information

  • Order and invoice data: for at least 6 years, as required by Spanish commercial and tax law.
  • Account data: until you ask us to delete your account, unless we must keep some of it by law.
  • Customer support communications: up to 3 years after the last contact.
  • Marketing data: until you withdraw your consent or unsubscribe.

After these periods we delete or anonymize your information.

9. Your rights
Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your information.
  • Restrict or object to certain processing.
  • Data portability: receive your data in a common format.
  • Withdraw consent at any time, without affecting earlier processing.

To exercise any of these rights, email us at stryve965@gmail.com. We will reply within one month, and we may need to verify your identity first. You will not be treated differently for exercising your rights.

10. Complaints
If you are unhappy with how we handle your data, please contact us first so we can try to solve it. You also have the right to complain to your data protection authority. In Spain this is the Agencia Española de Protección de Datos (AEPD), www.aepd.es. In the UK it is the Information Commissioner’s Office (ico.org.uk).

11. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and secure payment processing. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information (such as card numbers) by email.

12. Children
Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16 (or the minimum age required in your country). If you believe a child has given us their data, contact us and we will delete it.

13. Third-party links
Our store may link to third-party websites. We are not responsible for their privacy practices, so please read their policies.

14. California residents
If you are a California resident, you have the right to know what personal information we collect, to request its deletion or correction, and to opt out of the “sale” or “sharing” of your personal information for targeted advertising. We do not sell personal information for money, but using advertising pixels may count as “sharing” under California law. To opt out or make a request, email stryve965@gmail.com. We will not discriminate against you for exercising these rights.

15. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date, and we will notify you of significant changes where required by law.

16. Contact us
Email: stryve965@gmail.com